Being able to get in touch with your cloud web hosting supplier when you have any kind of questions or experience any issues is important and how fast they'll respond and react is essential, in particular when your website is business-oriented, as more downtime can often mean losing potential clients. The support solutions are, in addition an easy way to recognize actual suppliers from resellers. The latter in most cases answer only to emails or support tickets and you will need to wait for a whole day or even more to get an answer. When your trouble involves several replies, you'll end up losing a few days to get a problem fixed. With a legitimate and trustworthy hosting supplier, you will be in a position to connect with the support at any moment and receive a prompt reply whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and technical support for all our Linux cloud web hosting. Even if you are not our customer yet and you have questions, we can give you a hand right away and supply you with the needed information, in order to give you the choice to make the very best decision when you obtain your new website hosting account. We're available at any moment, including weekends and holidays, and we provide you with several ways of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we now have a couple of phone numbers globally, so that you will be able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to get support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get quick assistance, particularly when your web site is not running properly for some reason. All our semi-dedicated hosting feature 24/7 customer and tech support, therefore if something comes up, you're able to use various methods to get in touch with us - telephone line with a few local numbers around the globe, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, so in case you don't have an account yet, for example, you are able to get more details regarding our services, or we will assist you with uncomplicated technical matters. The second two methods are for solely tech problems or anything that's more time-consuming since it is quicker to track the communication between you and our technical support crew. The warranted max response time for them is just an hour, the typical one - 15-20 min, so you won't need to wait for a whole day so as to get assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS
If you obtain a virtual private server through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an existing customer and you're looking for assistance with some technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an email message and we will take care of the trouble and send you a response within 1 hour. The response time is warranted 24/7, including weekends and holidays, still for most problems it takes less than 30 mins to get assistance. Our support service covers the VPS as well as all the pre-installed software it comes with, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time warranty, you will get quick support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a support ticket from your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question requires longer time to be solved or when it needs to be forwarded to our admins, because it's a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.