There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. It’s the easiest method of communication for a variety of reasons. If no client care staff member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always be received. Furthermore, you can copy & paste large pieces of info without worrying about printing mistakes, and if a given problem needs more time to be fixed or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which suggests that if you need to provide info or to adhere to instructions, you’ll have to use no less than 2 separate systems and this number may grow if you desire to administer a handful of domain names. Additionally, a lot of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with lots of other hosting providers, the support ticket system that we’re using with our Linux cloud web hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember several logon names and passwords, since you will be able to manage both your tickets and the web hosting account itself in one place. So, in case you have a query or face an issue, you can get in touch with our tech support staff straight away. Our ticketing system features a clever search mechanism. This suggests that even if you’ve sent a plethora of tickets over the years, you will be able to track down the one that you need without any hassles. Moreover, you can see knowledge base instructions for handling commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything in a single place, so we have implemented a trouble ticket system into the custom-developed Hepsia Control Panel, which comes with each single semi-dedicated server package. This will allow you to manage the communication with our client support staff along with your web space, which suggests that you won’t need to memorize an additional sign-in name for a different system. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the files hosted in your account. Moreover, you can search through older tickets using an intelligent search functionality or read relevant knowledge base articles with solutions to commonly experienced challenges. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being just 60 minutes, so there’ll always be someone to help you.