A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It is a very efficient way to receive some info about the website hosting services or get some problem resolved because you're speaking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the smaller chance of mistakes when you exchange data like usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you're able to do another thing while the representative investigates the issue in question. Furthermore, you can be a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you'll have to pay if you are calling to a different country.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we supply for all our Linux cloud web hosting, you will find live chat support that is online all the time, even on holidays. You are able to get in touch with us no matter if you already have an account or not, because we can help you with all sorts of things, ranging from supplying you with general information about our solutions in case you are not a customer yet and you're considering to purchase one of our plans, to assisting you with creating an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, therefore you'll need to take advantage of the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, which means that any time you have any questions for our semi-dedicated hosting, you'll be able to get in touch with our customer support team whenever you need regardless if you've already obtained an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, but we will assist you with many technical questions as well. We can help you pick the proper plan for your websites in case you do not have an account yet, we can answer all the billing questions or issues you have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all of this will be done promptly as our live chat service is online all the time, every day. Any time you want assistance, you're able to speak to a representative and save considerable time.