In case you are a website owner, a problem may always appear and it does not automatically have to be associated with the web hosting service. For instance, something can go wrong when you update an application or some crucial data might be modified or erased incidentally. Irrespective of what the essence of the problem is, you will have to contact the respective client service staff and request them to restore a backup or to assist you in dealing with the problem that you’re struggling with. How fast they’ll do that will predetermine the span of time that your sites will be unavailable. For specific websites such as social networks or web shops, a recurrent downtime often means losing users and cash. That said, it is very important to use the services of a company that provides not only a good help desk support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting offer a 1-hour response guarantee, which suggests that no matter what inquiry or predicament you may have, we will always be there to lend a helping hand. In fact, it rarely takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and pre-sales matters. Our help desk team reps are available 24/7, even on national holidays and weekends, so you will receive immediate support anytime you need it. We know precisely how precious time can be, so by the time we respond to your e-mail or support ticket, we will have probed into the matter and, if we haven’t come up with a solution, we’ll give you more information about what you have to do on your end, when the circumstances require it. With our support services, you can be certain that there will be someone to lend you a hand straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care team members are available at all times and they will answer any support ticket that you open via the hosting Control Panel within less than one hour. The ticket response time is guaranteed regardless of whether you’ve got a general query with regard to your semi-dedicated server or you experience some obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24/7/365 to attend to any billing, general or technical issue. If you get in touch with us about anything that is within our capabilities, we will solve it before we reply, which means that you will not have to wait around for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll give you the needed information – what possible solutions to try, what steps to take, etc.