If you have ever had a cloud web hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for certain things it is better to speak with a live person on the phone rather than exchange tickets or e-mail messages. In order to know more about a service before you decide to order it or when something small has to be done, for example, it will be easier and faster to do it in real time. When you're able to get in touch with representatives over the phone, it's also very likely that you are using the services of an actual hosting supplier, not a reseller. The level of support that you'll get by phone varies between different providers - from very general matters to expert tech support. Typically most of the providers supply pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via e-mail or tickets.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hours per day, you can contact us and speak with our customer support agents to get more information about all Linux cloud web hosting that we offer and ensure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we now have phone numbers on three different continents so that you are able to call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you can call us about general and billing matters, and about some technical matters. In case the situation is strictly technical or it requires more time to analyze, you should employ our ticketing system, which will enable both you and our technical support crew to monitor the info supplied by both sides.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours per day as a part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you'll have to open a ticket if you experience such an issue, but for all your general, billing or minor tech issues you can always phone us and we will help you without delay to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia as well as a global number, which means that you will be able to call the one that is closer to your location.