Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a sixty–minute response time guarantee for each support ticket or e–mail that you send to the client care staff. We’ll speedily respond to all standard enquiries and forward the issue to our server administrators if any further assistance is needed. If you take advantage of our Administration Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • An Exceptional Customer Support Service

  • Our customer support team will be available to you twenty–four–seven if you need help while working with our Hosting Control Panel or with any of the apps that we pre–install for you on the dedicated web hosting server. And if you need help handling all the everyday admin tasks on your dedicated hosting server, you can have a look at the Administration Services package, that includes data backup hard disk drive space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of instructional articles in addition video versions which show all the tasks that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.