Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Warranty

  • Each ticket you post to the client support team will be replied to within about 60 mins. The common issues are going to be addressed right away. Nevertheless, if the support request you have posted needs some help from a licensed technician, we’ll forward the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Tech Help Service

  • Our client support Department is going to be working for you 24x7x365 to to respond to all help request tickets that you submit. We offer technical help and support for all the apps that are pre–installed on your web server. These include our custom built Hosting Control Panel, the selected Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and frequently updated knowledge base is incorporated into our custom–built Hosting Control Panel. It includes quick tips about how to execute all the general web site maintenance jobs. The Help zone offers detailed how to content articles and step by step video guides. You can reach the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.